Company Policies

PAYMENT:
We accept VISA, MasterCard, AMEX, PayPal online options (you don't need a PayPal account to pay with credit card or eCheck), company check, personal check or money order. Payments made by eCheck and check must have bank clearance before shipping (3-10 days).

SHIPPING:
In-stock backdrops ship the same day if your order is received before 2 PM ET. Out of stock items: allow 2-3 days for manufacturing and 1-5 days for shipping. UPS Standard 5-day shipping is $19.71-$26.45 depending on size in the continental USA; 2-day Express and next-day is $35-$65.

Important Quick Notes and Backdrop Policies:

Quick Note 1: Selecting your backdrop — A backdrop that looks one way in ambient (or natural) light can look quite different under good studio lights (click here)— how you light it makes a big difference! Why would a guy spend $10G on strobes if they didn't make a difference?

Quick Note 2: Turnaround Time for backdrop manufacturing: If the item is not in stock, allow 2-3 days for backdrop manufacturing and 1-7 days for UPS shipping. In-stock backdrops ship the same day if our order is in before 2pm EST.

Quick Note 3: Packing and Shipping we crush pack the backdrop for shipping -- we used to fold them, but people don't like the waffle-looking creases. By crush packing, the creases will be more random. Yes, natural fiber 100% wrinkles but it's not as shiny in photos as polymixes. Iron it, steam it, hang it and light with 2 side lights to reduce the wrinkle look (if you don't want texture).

Quick Note 4: Exchanges and returns: You may exchange or return for refund (less shipping charges; returns are subject to 15% restocking fee) a backdrop within 14 days of the date it was received. To return or to exchange the item, you MUST have authorization from us and send it back using UPS 2-day service or regular POSTAL SERVICE with this FORM filled out (PDF): Call 1-800-535-4999 9am-9pm EST for further instructions.